Author Archives: Dental Support Specialties

Top 12 reasons why your reception area and treatment chairs might be empty – And it’s NOT the ecomony

1) You have less than stellar, grand, charming, warm, friendly, charismatic, smiling, energetic, enthusiastic, go-getting, appreciative, gracious and aware front desk representation.  I called an office in New York a few weeks back to be greeted with a cold, clipped, … Continue reading

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Team Player or Team Slayer

When I was in the banking industry, we were forced to watch hours upon hours of Cohen Brown motivational tapes. While we did get many a chuckle from his hair and brightly colored ensembles, something must have sunk in to … Continue reading

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Good just isn’t good enough anymore.

How does your patient care and service stack up? Is it ok? Is it good? Is it GREAT? From answering the phones, to greeting and seating the patients, to checkout and everything in between – Is your care GREAT? If … Continue reading

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There IS a difference between “answering the phone” and “working the schedule”

Answering the practice phone, just to say you answered the phone is completely pointless unless you are DOING something with those answered calls. We all know the importance of answering your practice phones. Minimum of 45 hours a week. During … Continue reading

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Answering the phones.. It’s just not enough.

Said the busy mom, calling on her lunch hour to schedule her children’s next cleaning appointments, only to receive a long winded VM at the dental practice, not only detailing their business hours of every second/every day but advising that … Continue reading

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Improve successful scheduling? MAKE A NOTE!

Notes. You can never have too many. You can always have not enough (and most do). Having consistent detailed notes attached to every patient, every appointment, every treatment plan, every broken appointment, every family file and every insurance description will … Continue reading

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STAND OUT or STEP ASIDE

Either STAND OUT or STEP ASIDE If your practice isn’t the one to STAND OUT, you will be forced to STEP ASIDE to the practice that is. To a typical patient, a dentist is a dentist, a filling is a … Continue reading

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